About MRdians

At MRdians, our core mission is to deliver the best quality products at highly affordable prices. We are equally committed to offering exceptional customer service, including 24/7 support for all our customers.

Out of 2000+ successfully shipped orders, we've received just 50 claims—a number we acknowledge and are actively working to reduce. Interestingly, 30 of those claims were from 2023, and we’ve received zero claims so far this year, which is a testament to our continuous improvements in quality and service.

Out of the 50 claims:

• 38 customers received replacements within 48 hours
   
• 5 customers were refunded after verification
   
• Several fraudulent claims were identified and canceled following a strict review process
   

We’re constantly improving every aspect of our operations, from packaging and labeling to warranty cards and user guides. Customer feedback is at the heart of our growth, and we are dedicated to making MRdians even more reliable, customer-friendly, and budget-friendly in the future.

MRdians is currently powered by a dedicated team of 6 professionals. Among them:

• 3 team members are fully focused on customer support
   
• 1 handles marketing and promotions
   
• 1 manages shipping and logistics
   

While our team may be small, our strength lies in quality, not quantity. Our philosophy is simple: a good team is more important than a large one. We believe in building a team that genuinely understands our mission, treats the company as their own, communicates with customers politely, and works toward meaningful growth.

At present, our current team is managing operations smoothly. However, as we grow, we will gradually expand—adding only those who align with our values and are committed to delivering the same level of care and service our customers expect.